Please remember to allow two working days for us to process your order.
Please note: Billesdon Surgery dispensary adheres to the ELR CCG 28-day Prescribing Policy – i.e. only 4 weeks’ worth of medications can be given per prescription.
Fully registered patients can now order their repeat medications and email prescription queries via the internet – CLICK HERE to link to the Patient Access website.
For guidance on how to register for a Patient Access account please CLICK HERE for a comprehensive step-by-step guide.
If you would like to use this service but have not yet completed an Online Patient Access Request Form please CLICK HERE to download a request form. Complete the form and bring it to Billesdon or Bushby surgery with 2 forms of ID. You will then receive a PIN document via email within 2 weeks. When you register for a Patient Access account it will prompt you to enter the details on your PIN document.
The Online Patient Access service is available only if you have an email address as you will soon require it to sign-in to your account.
The Patient Access website is not run or maintained by Billesdon Surgery and we are unable to change any of the wording on the website to reflect this or any other changes.
Patient Access is run by EMIS Health, if you would like to give feedback on the service please go to: https://patient.uservoice.com/knowledgebase
and click on Give feedback.
Password resets and other errors:
If you have forgotten your log-in details click on "I forgot my User ID or Password" on the sign-in screen and you'll have the option to reset them.
If you are already registered but receive error messages when you try to log-in, please visit http://patient.uservoice.com/knowledgebase where you may find the answer your question. There is also a development forum available via this link where you can make suggestions for the development of the Patient Access site.
If you are trying to register for the first time but are receiving an error message that states "the details you have entered do not match the details held by the practice", then please telephone Billesdon reception and we'll reset your PIN and Access ID which will allow you to restart the registration process.
OUT OF HOURS
If you need urgent re-supply of repeat medications when the surgery is closed please telephone 111.
The dispensary will be closed for training on several forthcoming afternoons - click here to find out more…
Leicestershire Health Community Medicines Formulary