Please remember to allow two working days for us to process your order.
Please note: Billesdon Surgery dispensary adheres to the ELR CCG 28-day Prescribing Policy – i.e. only 4 weeks’ worth of medications can be given per prescription.
Fully registered patients can now order their repeat medications and email prescription queries via the internet – CLICK HERE to link to the Patient Access website.
If you would like to use this service but have not yet registered with the Access website please click here for a simple guide to registration. If you encounter any snags or would like more information please click here for a full and comprehensive guide to registration.
Please wait at least 24 hours after registering before ordering your repeat medications or to book appointments. If you are registering at the weekend or on a bank holiday you’ll need to wait until the next working day when the surgery is open before we can accept your request.
Password resets and other errors:
If you have forgotten your log-in details click on "I forgot my User ID or Password" on the sign-in screen and you'll have the option to reset them.
If you are already registered but receive error messages when you try to log-in, please visit http://patient.uservoice.com/knowledgebase where you may find the answer your question. There is also a development forum available via this link where you can make suggestions for the development of the Patient Access site.
If you are trying to register for the first time but are receiving an error message that states "the details you have entered do not match the details held by the practice", then please telephone Billesdon reception and we'll reset your PIN and Access ID which will allow you to restart the registration process.
OUT OF HOURS
If you need urgent re-supply of repeat medications when the surgery is closed please telephone 111.
The dispensary will be closed for training on several forthcoming afternoons - click here to find out more…
Leicestershire Health Community Medicines Formulary